Contact
We're Here to Help
Contact Us
Have a question about an order, delivery or exchange? Reach our support team by email or WhatsApp and we will get back to you.
1. Get in Touch
Best for detailed questions, photos and anything you want us to keep on record.
adlestcoms@gmail.comHotline / WhatsApp
Best for quick questions about your order, delivery or address.
Chat on WhatsApp: 0743314381
2. What to Include in Your Message
Sharing these details up front helps us reply faster:
- Your Order ID.
- The name and phone number used for the order.
- A short description of your question or issue.
- Clear photos if an item is damaged, defective or incorrect.
3. Common Questions
Many questions have time limits, so please contact us as early as you can.
ExchangesWithin 7 days of delivery
Order cancellationWithin 8 hours of placing, before dispatch
Damaged or incorrect itemsTell us on the same day of delivery
Delivery3–7 working days from dispatch
Address changesBefore the order is dispatched
Payments and refundsOnline refunds take 5 to 7 working days after approval
Please note: full details are in our Shipping Policy and Returns & Exchange Policy. Prepaid orders cannot be canceled once placed.