We deliver to all addresses across Sri Lanka. A complete and accurate postal address is required to arrange a smooth and timely delivery.

• Our team works to dispatch your order within 24 hours, though processing may take slightly longer during promotional periods.
• Standard delivery typically takes 3–7 working days (Monday – Friday), excluding mercantile and public holidays.
• Orders placed on Saturday and Sunday are processed on the following Monday.
• Estimated shipping times start from the date of dispatch, not the order date. Delivery may take longer due to incomplete addresses or unreachable contact numbers.
• Unexpected delays can occur during promotions or because of circumstances such as adverse weather or fuel shortages.

Charges are calculated on the package's volumetric weight. The first 1kg is priced by location:

The exact shipping charge for your order is calculated automatically and shown at checkout.

We accept two payment methods for all deliveries within Sri Lanka:

• Online payment: you pay the product total and the delivery charge together at checkout. We dispatch your order after the payment is confirmed. Card details are entered on the PayHere gateway and are never stored by ADLEST.
• Cash on Delivery: you pay the product total, the delivery charge and the Rs. 80 COD handling fee in cash to the courier at the time of delivery. COD orders may be verified by phone before dispatch.
• The delivery charge for your order is shown at checkout before you pay, so there are no hidden charges.

• You will receive an email notification with your tracking details as soon as your order leaves our warehouse.
• Our courier partner will contact you before delivery to coordinate the arrival of your parcel.
• Orders are packed and dispatched subject to item availability. If a product is unavailable, our representative will contact you for confirmation before proceeding.

• Deliveries are made strictly to the shipping address and contact numbers provided when you ordered.
• If you must update your delivery details, send a request through our hotline, Messenger or WhatsApp.
• Address amendments may cause slight shipping delays, though we always try to minimize the inconvenience.
• Product exchanges or modifications are not permitted at the time of delivery. You may request changes to your order before it is dispatched.

• Please notify us at 0743314381 on the same day of delivery if any item is missing or damaged in your package.
• Keep the item and its packaging, and have your Order ID and clear photos ready to speed up the process.

• If a parcel remains undelivered after 3 delivery attempts, it is returned to our warehouse.
• To avoid this, keep your phone reachable and make sure your address is complete and correct.

• To cancel an order, contact us through our hotline, Messenger or WhatsApp within 8 hours of placing it.
• Orders can be canceled only before they are dispatched from our warehouse.