At ADLEST, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard your information when you visit our website or purchase from us.

By using our website or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the website.

We handle your personal data in line with the data protection laws that apply in Sri Lanka.

Information collected automatically

When you visit our store, we automatically collect certain information about your device, including:

• Your web browser and device type
• Your IP address and time zone
• Cookies installed on your device and pages you view

Information you provide

When you make or attempt a purchase, we collect:

• Name, email address and phone number
• Billing and shipping address
• Payment details (entered securely on the PayHere gateway; see Section 6)
• Messages you send us through email or WhatsApp

• Fulfilling orders placed through the site, including processing payment, arranging shipping and providing invoices and order confirmations.
• Communicating with you about order updates, delivery tracking and customer support inquiries.
• Screening orders for potential risk or fraud, including verification calls for Cash on Delivery orders.
• Understanding, in aggregate, how visitors use our website, so that we can improve our products, services and shopping experience.
• Sending information or advertising about our products and promotions, only when you have agreed or opted in. You can opt out at any time using the unsubscribe link in our emails, or by contacting us.

• You must provide full and accurate details when placing an order, so that we can process, deliver and support it. If the required information is missing, we may be unable to confirm or process your order.
• You can browse our website without giving us personal information. We collect it only when you choose to submit it, for example at checkout, in a form or in a message to us.
• If you give us another person's details (for example, a gift recipient's name, address and phone number), you confirm that you have their permission to share them with us.

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how visitors use our site. You can set your browser to refuse cookies or alert you when they are used. Some parts of the site, such as the cart and checkout, may not work properly if cookies are disabled.

• All online card transactions are processed securely through PayHere, a licensed and PCI-DSS compliant payment gateway in Sri Lanka.
• We do not store your credit or debit card numbers or banking credentials on our servers. All financial data is encrypted and handled directly by PayHere.

We share your personal information only with trusted third parties that help us run our store and serve you:

• Shopify for our e-commerce infrastructure.
• PayHere for payment processing.
• Courier partners for doorstep delivery (they receive your name, address and phone number).
• Authorities, where required by law or to protect our rights and prevent fraud.

• When you place an order, we keep your order information for our records unless and until you ask us to delete it, or until we no longer need it for legal, tax or fraud-prevention purposes.
• We use reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

If you are a resident of Sri Lanka or another region with data protection laws, you may have the right to:

• Access the personal information we hold about you.
• Ask that your information be corrected or updated.
• Ask that your information be deleted, subject to legal and operational requirements.
• Ask us to restrict how we use your information, or object to certain uses of it.
• Ask for a copy of the information you gave us in a commonly used format (data portability), where applicable.
• Withdraw your consent at any time, including consent to marketing messages. Withdrawing consent does not affect processing that took place before you withdrew it.

To exercise any of these rights, contact us using the details at the bottom of this page.

Our website is not intended for children under the age of majority in their region. We do not knowingly collect personal information from children without parental or guardian consent. If you believe a child has provided us with personal data, please contact us and we will delete it.

Our website may contain links to third-party websites or social media pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. Updates take effect when posted on this page, and the "Last updated" date at the top of the page will change. Please review this policy periodically.