At ADLEST, we want you to love what you ordered. If something is not right, this policy explains how exchanges, cancellations and refunds work, so you know exactly what to expect.

By placing an order with us, you agree to the terms of this policy.

• You may request an exchange within 7 days of receiving your order.
• Items must be unworn, unwashed, unaltered and in their original packaging with all tags attached.
• Exchanges are available only for a different size or color of the same product, subject to stock availability.
• If the requested size or color is out of stock, we may offer store credit or a different product instead.
• Only one exchange request can be made at a time for the same order, and the price tags must remain attached.

For hygiene and fairness reasons, the following are strictly non-exchangeable and non-returnable:

• Innerwear and other items that touch the skin directly.
• Sale and clearance items.
• Accessories and any other item marked as non-exchangeable on its product page.
• Items that have been worn, washed or altered.
• Items returned after the exchange window has ended.

Exchanges are handled by post or courier. Please follow these steps:

1. Contact us within 7 days of deliveryReach us on WhatsApp or the hotline at 0743314381, or email adlestcoms@gmail.com. Send your Order ID, the item you want to exchange and the reason, with clear photos if the item is damaged or defective.
2. Wait for our approvalOur team will review your request and tell you the exchange procedure and the address to send the item to. Please do not send anything back before approval.
3. Send the item backPack the item in its original condition with the price tags and original packaging, and include your order number and contact details. Send it by registered post or a courier service as soon as your request is approved. The return delivery charge is paid by the customer, unless the item was incorrect or damaged on our side.
4. Share your receiptEmail or WhatsApp us a photo of the postal or courier receipt, so we can track your package.
5. Receive your exchangeWhen we receive and inspect the item, we will dispatch your exchange (subject to stock). If the item you want is unavailable, we will issue store credit or a coupon code that you can use on your next order.

• For eligible returns, we offer size or item exchanges or store credit. Cash refunds are generally not provided, unless an item is out of stock and cannot be replaced.
• Online payments (PayHere): if an order is canceled before dispatch, or a refund is approved after verification, the amount is refunded to the original card or payment method through PayHere.
• Depending on your bank, refunds may take 5 to 7 working days to appear in your account. Gateway fees charged on the original transaction may be deducted where applicable.
• Cash on Delivery: where a refund is approved, we will arrange it with you directly after verification.

• Orders can be canceled within 8 hours of placement, provided they have not been dispatched.
• Prepaid orders are reviewed before cancellation, and approved refunds follow the process in Section 6.
• Once an order has been dispatched, it can no longer be canceled and the exchange policy applies.

• If you receive a damaged, defective or incorrect item, notify us on the same day of delivery.
• Please keep the item and packaging, and send clear photos along with your Order ID.
• We will arrange a replacement or correct the issue promptly, at no additional delivery cost to you.
• If a replacement is not possible, we will refund the item. Online payments are refunded to the original payment method through PayHere, and Cash on Delivery refunds are arranged with you directly.